If you are a cryptocurrency enthusiast, Trust Wallet is one of those wallets where you probably have some of your cryptocurrency stored due to its popularity in the crypto space. The digital wallet allows users to collect, store, buy and sell cryptocurrencies and NFT through built-in DEX or through decentralized applications. However, the wallet is useful for most cryptocurrency traders, there are some problems with the wallet that you should be aware of and how to solve them.
In this article, I will share with you all the problems that you may encounter when using the wallet and how to solve them. This will help you understand the wallet better and find solutions when you encounter any of the above issues.
contents To demonstrate
Reliable wallet with fake balance
When you add a token to your wallet and enter the smart contract address in the search bar, Trust Wallet will automatically display the token for you to add to your wallet. However, Trust Wallet sometimes shows the wrong balance or price for some of its tokens. This can sometimes happen with multiple tokens in your wallet or just a specific token, but this issue is quite specific to Trust Wallet which has led users to complain about it.
Trust Wallet shows an incorrect balance for the following reasons:
- bad internet connection
- High volatility in tokens
- Trust Wallet pricing database is updated
- Incorrect smart contract address added by you
Once you find that the balance of a certain token in your wallet is not correct, you can check if the problem is caused by your network connection. Otherwise, enter the token's smart contract address into Blockchain Explorer to view your blockchain transaction history and check your balance. If you have the correct contract address, you will see your balance in your transaction history in Blockchain Explorer, if not, you will need to find the token's correct smart contract address and add it to your wallet.
If you notice price fluctuations in the real-time price of your Trust Wallet tokens, you will need to check the token price on another exchange or DAPP to be sure of the token price. You can go to PancakeSwap or any other website to check the token price.
Why is my Trust Wallet not working?
There are several reasons why your Trust Wallet might not work. Below are the reasons and the solution that will help you get your Trust Wallet working again.
You need to restart your device.
This is the most overlooked reason why Trust Wallet is not working. Sometimes the app may crash and not work because you need to restart your device.
To fix this, go ahead and restart your device. If that doesn't work, continue with the next reason below.
connection problems
Bad connection issues could be why your Trust Wallet is not working. For your app to work well, it must have a strong internet connection from a verified internet service provider.
You can check your connection status by opening a browser and visiting a website, e.g. for example Google. If the speed is slow, then you need to reset your internet connection to get a stronger connection signal. You may also need to turn your mobile data on/off or reset your Wi-Fi.
You may also need to reconnect to a different WiFi hotspot if your previous WiFi network goes down. If the connection issue persists, you may need to take a look at your internet device or contact your internet service provider directly.
use of vpn
If you use VPN and you are in a country or state that prohibits its users from accessing cryptocurrency related websites or apps, your connection will be blocked. Some users use VPN for privacy as it can add an extra layer of security for them, however this can affect your connection and cause your Trust Wallet app to not work.
You can fix this by changing the country of your VPN connection to a country that doesn't restrict encryption-related websites and apps. You may also need to restart your VPN connection for it to work. If the issue persists, you may need to disable your VPN to access Trust Wallet.
outdated operating system
Newer versions of Trust Wallet may not work with older versions of Android or iPhone operating systems. So, if you tried the above solutions and none of them were enough, then you need to update your device OS to the latest OS. You can do this by going to the operating system details in device settings and checking for new updates. You will be asked to update your operating system right there.
Outdated version of the application
Your Trust Wallet may not work because your version of Trust Wallet is out of date and needs to be updated. Trust Wallet often releases new versions of its app on all device operating systems as these updates come with new bug fixes and features to help users enjoy their experience using the app.
So, if you find that your app version is out of date and that is the reason why your Trust Wallet is not working, you can go to your Google Play Store or AppStore to update it. Be sure to download the latest version of the application that is compatible with your operating system.
hacked trust wallet
Although Trust Wallet is one of the most secure wallets available in the cryptoverse, it can still be hacked by skilled hackers looking to steal your funds. Hacking your wallet is very scary, but you must remain calm and follow the instructions below:
- As soon as you notice any suspicious activity, quickly convert all your tokens to BNB and instantly transfer the token from your wallet to a centralized wallet like Binance or, instead, immediately transfer all your tokens to a cold wallet. Suspend your account and immediately notify Trust Wallet of the account breach.
- If your cryptocurrency has already been stolen, immediately notify Trust Wallet representatives and contact the authorities to report a digital theft.
You should know that the chances of your Trust Wallet being hacked are low and it rarely happens as Trust Wallet prides itself on its extremely secure technology. However, if you are not careful with your opening sentences, you risk being hacked by identity thieves. You should also avoid social engineering attacks and phishing scams so you don't risk losing your wallet.
Trust Wallet transaction history is not displayed
It may happen that the Trust Wallet transaction history is not displayed. This happens with some tokens and you may not be able to access the transaction history even after refreshing the page. This can happen for several reasons, including:
- network connection
- Token volatility
- Trust wallet backend is problematic
- outdated app
- restart the device
- VPN
One or more of the above reasons could be why your transaction history is not being displayed. The most common reason is network connectivity while the most commonly overlooked reason is device reset.
Sometimes this problem is not exactly technical as you can fix it yourself. To do so, you can follow the steps below and view your transaction history again:
- Restart your network connection by turning your mobile data on/off or reconnecting to your Wi-Fi connection. If you continue to experience this issue, make sure your network is not the issue by opening a browser and browsing a website. If it doesn't connect, you'll need to connect or connect to a different Wi-Fi network or contact your ISP to reset the network.
- Restart your device to ensure the app restarts.
- Update your app if the Trust Wallet app is out of date.
- Check that the token is non-volatile to ensure that this is not the reason the transaction history is not loading.
- Disconnect your VPN as this could be the reason why your transaction history is not uploading. This could be because your VPN is connected to a country that restricts the activity of cryptocurrency-related apps.
- If the issue persists, please take a screenshot of the issue and send it to a Trust Wallet representative for assistance in analyzing and fixing the issue.
Problema com Trust Wallet no BNB
If there is a high demand for BNB, you may not be able to buy BNB from the Trust Wallet decentralized exchange as you may get error messages that the token is not available. Sometimes you may have to be patient until the demand subsides, which is probably impossible. Therefore, you may need to buy from a third-party app through the decentralized app browser, or you can buy the token from Binance and send it through Binance Smart Chain. to your Trust Wallet.
Here are instructions for getting BNB from Binance as Trust Wallet says the coin is available:
- Go to Binance and buy BNB
- Go to Trust Wallet and find your BNB token, tap Deposit and select Binance Smart Chain Network. Copy the deposit address and return to Binance.
- Access your BNB wallet on Binance and tap “Withdraw”. Enter the amount you want to withdraw, enter the address you copied from Trust Wallet and select Binance smart chain network.
- Tap Withdraw and enter your confirmation details to confirm the withdrawal. Details may include a verification code sent to your phone number and email address.
- After entering the code, click Confirm Withdrawal. The BNB will be sent to your Trust Wallet address and you will be able to access the token once the transfer is complete.
Invalid mnemonic phrase error Unable to import wallet
The recovery phrase, also known as the initial phrase, is the master key to your wallet. If anyone other than you gets their hands on these phrases, they can access all your funds in the wallet. Because of this, Trust Wallet always advises all its users to keep their seed phrases safe in cloud storage so that no one can access them.
All the private keys that protected your cryptoassets are obtained from the 12-word recovery phrase. If you get an "Invalid Mnemonics" error message, here are a few things to check:
- The words are in the correct order.
- Words are separated by a single space.
- The words are all in lower case.
- The words are spelled correctly.
- The words are added to the word list.
If you still find errors, you can check your mnemonic phrase by going to Ian Coleman's website and typing the phrases there. When visiting the site, turn off your internet connection for extra security and paste your recovery phrase into the BIP39 mnemonic field to ensure you have the correct keywords.
Unable to send coins or tokens
There are several reasons why you cannot send coins or tokens. These are the reasons:
- outdated apps
- Wrong address
- Insufficient balance for network fees
- bad internet connection
- Incorrect device date and time
These issues may prevent you from sending coins or tokens to other addresses through Trust Wallet. To fix this, you can first update your app. Before starting an upgrade, always make sure you have a backup copy of your wallet.
Updating your app will usually fix the most common Trust Wallet issues, so it's important that you complete this step first before proceeding. Go to your AppStore or Google Play Store to update your app if you are using an iPhone or Android device respectively.
To send a coin or token, you must have the correct recipient address. If the recipient address is wrong, the transaction will fail or, in the worst case scenario, your money will be lost forever. So make sure you confirm the recipient address before sending a coin or token.
Once you're sure your recipient address is correct, make sure you have enough to pay the network fees to complete your transaction. When sending cryptocurrency on Trust Wallet, there is always a small fee one way or another required before you can transact. When sending ERC-20, BEP-2 and TRC 10/20 tokens, network fees are always required to complete your transaction. So make sure you have enough tokens to use as a network fee when sending cryptocurrency to a recipient.
You also need a stable internet connection to send cryptocurrency information to Trust Wallet. So, if your internet connection is not good or strong, you might not be able to send tokens. If you have a slow internet connection, this may cause errors or delays in sending your transaction. If your internet connection is not strong, you will need to reset your connection or change your Wi-Fi network to another one.
If your device's date and time are not synchronized with a time server, some of your transactions will fail. If your device can automatically sync with a time server, you will need to enable the feature in your device settings. After setup, restart your device and try sending cryptocurrency again.
If all the above steps fail to resolve this issue, the first thing you should do is try to import your wallet again. This process will sync your wallet again without having to reinstall the entire app. If that still doesn't work, uninstall the Trust Wallet app completely, restart your device and start over by downloading and reinstalling an updated version of the Trust Wallet app.
Coins or tokens cannot be received
There are several reasons why you might not receive coins or tokens. It could be because your sender sent it to the wrong address or even never initiated a transaction. To resolve this issue, you can first verify the transaction ID on the blockchain.
There is always a permanent record of every transaction recorded on the blockchain network on which the transaction took place. If you have no records, the transaction never happened or was never initiated. So make sure you check the transaction ID on the blockchain. If the transaction shows stuck transactions, wait for the transaction to complete.
Also, be sure to check the receiving address (your address) in Blockchain Explorer to confirm that a transaction actually took place. You can go to the CoinMarket homepage and find the coin/token. Navigate to the Crypto Explorer section and click on it.
You will be redirected to another page where you can enter your receipt address to verify that a transaction was made with the token.
Finally, if the token is a new token, you will need to add the custom token to your Trust Wallet to see the balance received from the token. Get the token details and verify them before adding them to your Trust Wallet. As this is a new token, there will be no pricing information for the token yet.