The customer journey should not end after a successful first purchase. In an ideal world, that is.traveling is cyclical– After the purchase, the customer is constantly confronted with the brand and hopefully decides to buy again.
Repeat customers is the ultimate goal for most businesses, as acquiring new customers is often one of them.Much more expensiveto keep the existing ones. So how do you persuade customers to continue their relationship with your company?
A good place to start is to make customers feel valued. Sending a "thank you for your business" message is a simple but safe way to do it.
How Saying "Thank You" Builds a Loyal Customer Base
Thank you messages should not be sent after an order has been confirmed and delivered. They can also be sent when a potential buyer expresses an interest in one of your products or services, e.g. B. when you put an item in your shopping cart, but then leave the checkout. In this case, you could thank them andremind youto complete the purchase at the same time, or take the opportunity to see if the prospect needs more information.
It's also important to thank customers when they take the time to provide feedback (whether it's a positive or negative experience). This shows the customer that you recognize and value their opinion, that they are important to your business as an individual, and therefore can contribute to customer loyalty.
Customers have a hard time leaving reviews and often only do so if they've had a bad experience. So, in addition to an initial "thanks for your feedback" message, it's a good idea to follow up later to explain the steps you're taking to resolve the above issue. You can also thank the customer for helping your business improve and grow.
Other reasons to thank customers include:
When a new subscriber joins your newsletter or text notification service.
After a delegate attends your event.
After someone has donated to your cause or offered their services.(Video) 3 Tips For Writing An Unforgettable Thank You Note
When someone refers your business to other potential customers.
After a customer pays.
When your company reaches a special milestone, such as B. ten years of operation or an award. You can also thank your business community when you reach a certain number of members or subscribers.
Thanking customers is especially important whenMarketing your small businessbecause every sale and every interaction with the customer is very important.
How do you say "Thank you for your business" to a valued customer?
There are many ways to thank new and returning customers, from a beautiful handwritten note that accompanies orders to a post-sale email sent after an order has shipped.business textingIt is one of the most effective ways to send short and meaningful messages. It is a crucial channel in amobile marketing strategybecause text messages have aImpressive 98% open rate.
Opening and reading a text takes very little time; Many clients can do this without interrupting their daily activities. It's also faster, cheaper, and less expensive than printing and mailing thank you cards. Finally, SMS offers a personal touch since most people use text messages to chat with friends and family.
Eight Smart Tips for Writing Effective Thank You Messages
Whichever way you choose to send thank you messages, follow these tips and best practices to make sure your thank you is well received.
if specificwhy you are thanking your prospect or customer. This helps jog the recipient's memory of your last interaction and ensures that your message rings true.
Personalize your messagesadd onepersonal noteand form a direct and deep connection. Add your company name if recipients are unlikely to immediately recognize you as the sender.(Video) Tips for Writing a Successful Thank-You Letter
Keep it short and catchy.but not fancy or too formal. You can get away with itspoken textbut make sure your content is easy to read and understand.
be nicebut professional: a clever emoji, GIF or image can set the right tone.
avoid hypeand only thank someone when it matters (not for every little interaction). Otherwise, your gratitude will gradually lose its meaning.
don't get too excitedand offer big future discounts regardless of your bottom line. Offering an incentive such as a special appreciation may be a good idea, but it must be carefully calculated.
Submit in a reasonable amount of timeand pay attention to local time zones. read about himbest times to text.
Offer after-sales serviceseg B. Tips and advice on how to get the most out of your product and service, or onboarding assistance from your customer support team (if applicable).
12 Sample Thank You Letters to Increase Customer Loyalty
Use our sample thank you messages below to show your appreciation to new, returning, and potential customers in response to various interactions and situations.
After a recent purchase:
Hi Sally, thank you for your order. We appreciate her preference and hope you enjoy your new mattress. Sweet dreams! luxury bed ltd
Recompra con upselling:
Hi Jo, thanks for purchasing the Ultimate Coffee Machine! Do you already know our range of flavored coffee pods? Here's a 10% discount on a future order. coffee and company
When you get a new subscriber:
Hi James, welcome to the Be Mindful community; We are very happy that you have joined us. We are happy to share tips and advice for improving mental health.
After an event:
Thank you for coming to our coaching seminar, Carly. We hope you found it useful. Check out our events calendar to discover other training events near you. [address]
In response to a recommendation:
Hi Taylor, just a personal thank you for recommending AK Accounting to us. Look out for some free business cards in the mail! Greg from Tip Top Design.
After negative comments:
Thanks for giving us a comment. We are sorry that our service has not been good on this occasion. Our latest blog explains the steps we are taking to improve: [URL]
After positive feedback:
Thanks for the review! We are glad that you had a positive experience. Your support means a lot to us and your comments help us improve our service to other customers.
Upon reaching a milestone:
Today is our 5th anniversary! Your business means everything to us. As a thank you, you will receive a coupon code for a 10% discount on your next purchase. [HAPPY5] Retro Bags Ltda.
For a client's birthday:
Wow, you've been with us for three years! We appreciate your continued loyalty and can offer you a 10% discount on your renewal. protect insurance.
When acquiring a new customer:
Hi Peter, Thank you for choosing Complete Construction for your construction project. You will not be disappointed. We look forward to work!
After a donation:
Your donation will help us build four new hedgehog corridors between the town park and the library. Thanks for helping protect our local Thorns!
When a prospective buyer abandons their cart:
Thank you for your interest in our anti-aging beauty products. Don't forget to complete your purchase - time waits for no one! AD beauty. [Shopping Cart URL]
Start sending thank you messages today
A "thank you for your business" message is a simple but very effective concept for showing appreciation to customers. Whether you're a small or large business, you can send a thank you message to new and potential customers for many reasons, and it doesn't have to be long—a sentence or two will do.
One of the best ways to send thank you notes is through SMS. Almost all text is noticeable and open, which means your message is likely to be seen. This can help cement your company or brand in the minds of your recipients, strengthening relationships and leading to increased brand awareness and customer loyalty.
Messente can help send thank you messages.Sign up here for a free accountto learn how
How do you write a thank you for supporting my small business? ›
Thank you for supporting my small business and helping to keep our doors open and our employees working during this challenging year. We couldn't have done it without customers like you. We appreciate your patronage. Thank you for choosing us.How do you write a strong thank you note? ›
The ideal note is brief and to the point. Start by thanking the person, with specificity, for their gift or kind act. Write about how you plan to use their gift or how their actions made you feel. And then reiterate your thanks and mention the next time you'll see the person.How do you say thank you in a formal way? ›
I sincerely appreciate your help. A formal way to express appreciation for someone's help. Please accept my deepest thanks. A very formal way to give thanks; mostly used in official written correspondence.How do you close a business thank you? ›
- Kind regards.
- Best regards.
- With gratitude.
- With thanks and appreciation.
- Thank you.
Examples: Thank you again, I really appreciate working with you. Even though I may not say it all the time, I appreciate all you do. Thank you again for your support, it made a real difference for me.How do you write a thank you letter and gratitude? ›
- Add contact details and date. ...
- Add a warm salutation.
- Summarise why you're grateful for your recipient. ...
- Mention specific details about the recipient and their impact. ...
- Conclude with an expression of gratitude. ...
- Focus on your recipient. ...
- Be specific. ...
- Tell your perspective.
- Thanks a million/ Thanks a bunch. Thanks a million, you have helped me so much!
- I really appreciate it. ...
- That means a lot to me. ...
- That's really kind of you. ...
- I don't know what to say. ...
- You shouldn't have. ...
- I owe you one. ...
- I couldn't have done it without you.
- I'm so grateful.
- I appreciate it.
- Thanks for your hard work on this.
- I couldn't have done it without you.
- I owe you one.
- Much obliged.
- Thanks for having my back.
- Please accept my deepest gratitude.
- “I appreciate you more because of the road I've traveled. ...
- “I appreciate you…especially your heart.” — ...
- “Make it a habit to tell people thank you. ...
- “Appreciation is a wonderful thing. ...
- “Let us be grateful to the people who make us happy; they are the charming gardeners who make our souls blossom.” —
- Genuinely Thank Your Customers. ...
- Tell Them You're Thinking Of Them. ...
- Be There For Them After The Sale Closed. ...
- Listen, Then Remember. ...
- Always Tell Them The Truth. ...
- Show You Are Acting On Their Feedback. ...
- Show Your Appreciation With A Handwritten Note. ...
- Give Them A Gift You Know They'll Like.
What else can you say instead of thank you? ›
I'm eternally grateful for… / I cannot thank you enough for… / I want you to know how much I value… / Words cannot describe how grateful I am for… / Please accept my deepest thanks for…Should you say thank you for your business? ›
Gratitude goes a long way — especially when it comes to your customer experience. A simple thank you can make your customers feel appreciated and even increase their loyalty to your business.What is a good closing sentence for a business letter? ›
Consider these example final sentences to help you finish your business letter: I look forward to hearing from you soon. I appreciate your input on this matter. Thank you for your understanding, and I will contact you next week with more details.How do you say thank you without being boring? ›
- I appreciate your guidance.
- Please accept my deepest thanks.
- Many thanks.
- Much obliged.
- Thanks for being a great team player.
- I could not have done it without your help.
- Thanks for being awesome.
- I owe you one.
More general examples
“This has been a challenging time, and I appreciate you so much.” “You have no idea how much your help has meant.” “For all the little and big ways you've pitched in…thanks!” “There was nothing random about your acts of kindness.
- With sincere gratitude,
- Best regards,
- With sincere thanks,
- Gratefully yours.
- With deep respect,
- With gracious thoughts,
- All my thanks,
- With true appreciation,
“Thank you so much for sending that wonderful [gift]. All of us at [company name] appreciate your generosity and your business.” “Thank you very much for the fabulous [gift]. You're too generous – it is our pleasure to serve you!”What should I write in a thank you card? ›
- Thank you for sending money for (occasion). ...
- Thank you so much for the ____________________ you got for my birthday. ...
- Thank you so much for remembering my birthday/ anniversary and sending such a thoughtful gift. ...
- Anniversaries are special and so was your gift.
Sincerely. Sincerely yours. Thanks for all you do. Thanks for everything.What should I write in a gift message? ›
- Congratulations - you did it!
- Congratulations and best wishes!
- Congratulations from the whole bunch!
- Congratulations on one of your best moments!
- Hip, Hip, Hooray!
- Let's celebrate!
- Sheer perfection!
- Stunning performance!